1. How can I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
2. What payment methods do you accept?
We accept secure online payment methods. If Cash on Delivery (COD) is available in your area, you will see it as an option during checkout.
3. How long does shipping take?
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Within Pakistan: 2–3 business days
Delivery times may vary depending on your location and courier service.
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).
5. Do you offer free shipping?
We may offer free shipping on selected products or orders above a certain amount. Any applicable offers will be displayed during checkout.
6. Can I return or exchange my order?
Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and eligibility.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We will work to resolve the issue as quickly as possible.
8. How do I care for my jewelry?
To keep your jewelry looking its best:
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Store it in a dry place.
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Avoid contact with water, perfumes, and chemicals.
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Clean it gently with a soft cloth after use.
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Keep each piece separate to avoid scratches.
9. Can I cancel my order?
Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
10. How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team through the Contact Us page or by using the contact information provided on our website.